Returpolicy
At Ascend Home, each item is made to order. Because your product is custom printed when your order is placed, we are unable to accept returns or exchanges for wrong size, color, or change of mind.
If your item arrives damaged or contains a manufacturing defect, we will gladly replace it or issue a refund at no extra cost. Please notify us within 30 days of delivery and include a clear photo of the problem so that we can investigate and resolve the issue. You do not need to return the damaged product.
Any refunds will be issued to your original payment method (or as store credit if that method cannot be used). We cannot accept claims submitted after 30 days.
To start a claim or if you have any questions about our return policy, please contact us through our contact page with your order number and a description of the issue.